Services
FAQ's
Turning over your rental property to the care of an unknown property manager can be an emotional and frightening experience. You want to be able to trust your property manager so that you won't be worrying about your home. The more research and information you gather, the better you will feel about your final decision.
That is why this FAQ was created so that you can learn about us and the guiding code we will utilize in the management of your property. The property owners who appreciate us the most are those who truly want everything handled for them turn-key and don't want to be bothered unless something important is happening. That is the type of property management service we offer.
What type of rental properties do you manage and where? We will consider any type of quality properties in all areas of Europe and the UK.
What Property Management experience and credentials do you offer? Daphanna offers you the level of experience and expertise you should seek from any property management company you hire. We are established and proof that we must be doing something right is that we are still expanding (now 8 countries and more coming.)
How big is your staff? Our team consists of the Director, Administrative staff, a selected group of highly qualified Sales representatives, General Maintenance, Cleaners, Pool Cleaners, Electricians, Plumbers, the list goes on. Our property management clients appreciate the small office atmosphere and personal service we deliver. Your property manager is always available to you.
Why should I hire you as My Property Management Company? You should hire us only if you think we are the best match for your property management needs. Frankly, we are not a perfect fit for every property owner and it would be arrogant and wrong for us to simply proclaim "we are the best, hire us!". We may be the best property manager for some owners and properties but not for others.
How much will my property rent for? We are asked this question more than any other by new owner prospects. Of course it depends on a lot of factors, that is why we obtain as much information as we can to be able to give you a realistic evaluation. When you hire us as your property manager, we will look at the rental market in your particular area, survey the competing homes, and make sure your home is priced so that it will be viewed favorably against the competition.
What will you do to rent my property? We give it maximum exposure while it is for rent and we carefully scrutinize all interested parties. Data: Your rental property data is entered in the Daphanna Listing Service giving access to all members in our network. All Daphanna rent listings are now available to home searchers through the various public gateways, such as the daphanna.com website as well as others within the network.
- INTERNET LISTINGS - Our available homes for rent in the Daphanna network are posted online complete with photos and property details for the convenience of those searching for a new home.
- REFERRALS - Current and past tenants, friends of our tenants, referrals from other agents that we network with. PRICING - Even the best and nicest homes will not lease quickly if overpriced. We make sure your rental home is priced according to current market conditions.
- PREPARATION - Even the best located and well priced rental homes will not lease quickly in our current market if the rental home is not in top showing condition. Part of our job as property manager is to make sure your rental home is presented in a clean and attractive condition so that it will attract a good tenant.
What, specifically, do you do to qualify a tenant after they have applied to rent my house? This is the most important aspect of the successful management of rental property. Application processing is typically done by us in-house.
PETS - We don't generally permit animals/pets into managed properties unless you allow us to do so, however, 50% to 70% of renters have pets. When we make the decision to accept an applicant with pets, we minimize your risk by limiting the breed, age, number and size of the pets. We are careful in selecting tenants who wish to bring pets with them.
How do you make sure the tenant is taking good care of my home while renting? There are several ways your property manager has to know this. Above all, careful tenant selection from the outset protects your property from being rented to irresponsible people. During the lease term, we may have occasion to enter the property for repair or maintenance reasons and will use that opportunity to have a look. If we are fortunate enough not to have any repairs or maintenance at your property over an extended period of time, your property manager will schedule a preventative maintenance walk-through to make sure the air filter is being changed, that the smoke alarms have batteries and that there are no unreported problems at the property.
What do you do if they are not taking care of my property as they should, or you discover unauthorized pets? Your property manager gives the tenant an opportunity to correct the situation and usually they will. If a problem persists, we will make a decision based on that specific situation.
What happens if the tenant does not pay their rent? We send late notices to all tenants with unpaid rent. If the tenant has experienced a one-time event which is causing them a financial hardship, and we have had no previous problems with them, it is better for you and the tenant if we give them a chance to catch up - if there is reason to believe they can do so. If the tenant has demonstrated an ongoing pattern of late payments, broken promises about payments and/or evasiveness, we know from experience that eviction is the best course of action. Each case is distinctive and the property manager will make a decision based what is best for you and your home in the long run.
How informed will I be about what happens with my property? Absent any special considerations unique to you or your property, our rule of thumb is this: If something may cause a potential interruption in your ordinary cash flow), we will let you know about it right away. Other than that, the saying "no news is good news" is most appropriate. Non emergency items will be communicated along with your monthly statements and, of course, we encourage you to contact the property manager anytime you have a question or wish to discuss something.
How do you handle maintenance requests? Tenants may contact us by telephone anytime or contact us by fax or email with their requests. After we receive a repair request, we may contact the tenant and ask them questions which will help us determine the exact nature of the problem before sending a service technician. After determining that it is a legitimate problem, we will send the appropriate service vendor to make the repair.
Do you use the cheapest maintenance people you can find? All maintenance services are done by members within our network, who are competent and reliable in a wide range of home repairs including Air-conditioning, Plumbing and Electrics. We try to have our main guys handle most of the multi-trade and make-ready tasks and use other vendors if necesary. This saves our owners a lot of money on multi-trade repairs by cutting down on the number of service calls to the property by different vendors. It also means that if we are called out on a dishwasher repair, we are going to be checking the a/c filter, sink drains, smoke alarms and general condition of the property - something that a single trade vendor will not do for you.
How do I know your property manager won’t spend my money on large repairs without my approval? This is a legitimate fear. We promise in writing not to do that. For ordinary maintenance and small repairs we take care of it without notifying you. You will find out when you receive your monthly statement. If we think a repair might be on a greater scale, we will call you and let you know what is happening, what we think should be done, and what the estimated cost might be.
What if I want you to use my plumber etc.? Our professional reputation as property managers, both with tenants and owners, is largely, if not almost entirely, determined by the effectiveness with which we handle maintenance. We follow a practice that is most likely to insure the best possible response and resolution to maintenance and repair problems for your property.
My property has a pool. How do you deal with that? We accept properties with pools and have our own pool maintenance staff. Just let us know this is one of the services you need. We will make good decisions for you. Your property will receive professional care and maintenance. Your lease agreement with the tenant will be enforced in a cordial businesslike manner, and we will always act in your best interest while at the same time insuring that your tenant receives fair and ethical treatment. You can expect also that we are always looking for ways to improve our service.
How much is your monthly property management fee? All our Property Management Plans are at low cost, all you need to do is select the one that is right for you. We feel that our services, our organization, and the experience and expertise we offer are a good value for the plan structure we have established. the best listing agent will be for your property given its location and characteristics. Most of our owners choose a full time sales agent to sell their home and we encourage them to do so in most instances.
Who holds the tenant's security deposit? All security deposits must be held in our deposit trust account. How soon can you start managing my home? We can start the process immediately. We will start by obtaining some information about you and your property and helping you decide if we are a good fit for your needs. Contact us online or by telephone.
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